FAQ'S

Reuze is a professional doorstep scrap collection service in Hyderabad. Customers can book a pickup slot through our website or app. Our team segregate and collects scrap items, weighs them accurately, and provides instant payment at the best market rates.

Reuze collects almost all recyclable waste, including old books, paper waste, plastic, metal scrap, e-waste, tyres, old ac, old TV, battery scrap, home appliances. Non-recycle waste like mattresses, reusable clothes, wooden furniture, and more. We ensure proper recycling or reuse of collected items.

You can book a scrap pickup easily through our website, app, or WhatsApp. Just verify your area pin code and mobile number, select a convenient date and timings we'll notify you on the morning of your pickup day. Provide your name, address, landmark, and confirm the booking—it’s that simple!

Currently, Reuze operates all over the city in Hyderabad, Telangana. We plan to expand to more locations in the future.

Once scrap items are collected from the customer’s doorstep, they are transferred to the nearest warehouse for processing. Here, the materials are segregated, dismantled, compressed, and prepared as per the requirements of respective recycling factories. When the desired quantity is reached, they are sent to the factories for further recycling.

Additionally, items like clothes, mattresses, small furniture, stationery, and books that are received as donations are either distributed to needy families in local basti areas or sent to villages for further distribution.

Reuze maintains transparency by displaying updated scrap prices on our website. We use accurate digital weighing scales to avoid discrepancies.

We offer instant payment options, including online transfers and UPI, ensuring maximum convenience for our customers. Cash payments are also available upon request.

Reuze provides free doorstep pickup services for all customers. However, for mattress disposal, a transportation fee is applicable as we need to hire external vehicle to move the mattress from your location to our nearest warehouse. Due to their large size, mattresses cannot be accommodated in our regular vehicles.

Reuze ensures competitive pricing by updating our scrap price list based on the current market rates and maintaining transparency throughout the process.

Our prices are fixed and transparent, guaranteeing fair value for all customers without the need for negotiation. However, for reusable items, we occasionally offer a higher price to ensure customer satisfaction and build lasting trust.

Yes, Reuze collects e-waste, including old laptops, mobile phones, chargers, computer scrap and other electronic devices. We ensure responsible recycling of e-waste through our authorized recycling unit.

Reuze collects all types of scrap in a single pickup. If the materials are mixed, our team will segregate them on-site to ensure accurate weighing and generate the bill accordingly.

All collected materials are processed for recycling, ensuring that every recyclable item is handled responsibly.

Reuze offers same-day and everyday pickup services across Hyderabad, ensuring prompt and reliable service.

Yes, we offer recurring pickup options for residential and commercial customers. You can contact us at 8886711101 / 8886711102 to set up a schedule.

Reuze diverts waste from landfills by ensuring all recyclable materials are responsibly processed. Our service supports ethical recycling practices.

Yes, Reuze has obtained e-waste authorization from the Central Pollution Control Board, ensuring responsible recycling of electronic waste.

Reuze ensures that reusable items like mattresses, clothes, sofas, and other furniture are put to good use. These items are distributed to poor families in local basti areas or sent to villages and district regions.

By doing so, we help those who cannot afford new items to reuse these in their daily lives, making a positive impact on communities in need.

Reuze follows strict environmental standards by partnering with authorized recycling units, including our in-house facility, of e-waste recycling unit, EcoHarmony Recycling Services Pvt. Ltd.

We ensure all recyclable materials are processed responsibly to minimize landfill waste and reduce environmental pollution. Our transparent process promotes sustainable waste management and supports a cleaner, greener future.

Reuze is committed to ethical waste management by ensuring fair dealings with customers, accurate weighing of materials, and transparent pricing.

Additionally, we prioritize the reuse of non-recyclable items by donating them to underprivileged families or communities, reducing unnecessary waste and supporting those in need.

If you encounter any issues, please reach out to your area in-charge. If the problem remains unresolved, you can contact our customer support team at 8886711101 / 8886711102 or message us on our official WhatsApp number 9440340990. We’re here to assist you promptly and ensure your concerns are addressed.

Reuze ensures professional service, accurate weighing, transparent pricing, and ethical recycling. Unlike local scrap dealers, we follow environmentally responsible practices and build customer trust through reliability.

Yes, you can modify or cancel your pickup booking by contacting our customer support team or through our website or app. Please make sure to inform us at least a few hours in advance to avoid any inconvenience.